In May 2024, our team handled the customs clearance for a pre-packaged food shipment from a Japanese supplier. During the inspection, customs flagged the shipment due to the supplier’s address being located in one of the ten Japanese prefectures banned for import due to radiation concerns.

Challenges:

• The goods were temporarily held by customs for potential non-compliance due to the supplier’s address in a restricted zone.

Solution:

• We worked closely with the client and the Japanese supplier to trace all transport routes and origins of both raw materials and finished products within Japan.

• Our team meticulously examined the supply chain to ensure none of the materials passed through or originated from the restricted prefectures.

Outcome:

• After a thorough investigation, we found no issues with the raw materials or finished products.

• We also clarified the relationship between the listed address on the packaging and the actual production facility, providing documentation to customs.

• Ultimately, customs granted approval, and the goods were cleared for import.

By leveraging our deep understanding of regulatory requirements and a proactive approach to problem-solving, we ensured smooth and compliant delivery for our client.